Refund & Return Policy
Read eSIMtt Refund & Return Policy to understand refund eligibility, non-refundable digital eSIM cases, and when support can help resolve issues.
Last updated: June 8, 2026
1. Nature of Digital Products
eSIM products are digital goods. Once an eSIM profile, activation code, or related delivery details have been issued, the product may become non-returnable and non-resellable.
2. General Refund Rule
Refunds are not automatic. Each request is reviewed based on order status, delivery status, activation status, actual usage, and provider-side verification.
3. Cases Where a Refund May Be Considered
We may review and approve a refund, full or partial, in situations such as:
Order was paid but not delivered
Duplicate payment was successfully charged for same order
Purchased plan could not be provisioned due to a verified provider-side failure
Product delivered was materially different from what was purchased
Technical issue is confirmed on our side or on the provider side before meaningful usage occurred
4. Cases Usually Not Eligible for Refund
Refunds are usually not available when:
Device is not eSIM-compatible
Device is carrier-locked
Customer purchased wrong destination or wrong package
eSIM was deleted from device after delivery
Customer changed travel plans or no longer needs service
Network performance varies by area but service is otherwise operational
Significant data usage or successful activation has already occurred
5. Troubleshooting First
Before requesting a refund, customers should contact support and allow a reasonable opportunity for troubleshooting. Many activation issues are caused by device settings, line selection, roaming configuration, or installation mistakes and can often be resolved without canceling the service.
6. Refund Review Requirements
To review a refund request, we may ask for:
Order number
Registered email address
Device model
Screenshots of issue or settings
Short explanation of problem
7. Processing Time
Approved refunds are typically processed back through the original payment method where possible. Final timing depends on the payment provider, banking channels, and transaction method used.
8. Chargebacks
If you have a problem with your order, contact us first before opening a chargeback. Unnecessary chargebacks may delay investigation and can result in account restrictions while the case is reviewed.
9. Policy Updates
We may update this Refund & Return Policy from time to time. The latest published version will apply from its effective date.
10. Contact
For refund-related requests, contact:
Email: [email protected]
Please include your order number in your first message.