Privacy Policy
Read eSIMtt Privacy Policy to understand what personal information we collect, how we use it, and how payments and network partners are handled.
Last updated: June 8, 2026
1. Introduction
eSIMtt respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, when we may share it, and what choices you have when using our website and services.
2. Information We Collect
We may collect the following types of information:
Name
Email address
Phone number
Billing and order details
Order-related service details needed to deliver and support eSIM services
Support messages and related attachments
Basic technical data such as IP address and service-related logs
3. How We Use Your Information
We use collected information to:
Process orders and deliver purchased eSIM services
Send order confirmations, activation details, and important service notifications
Provide support and troubleshoot technical issues
Manage account access and customer dashboard functionality
Prevent fraud, abuse, and unauthorized activity
Improve website functionality, customer experience, and service reliability
Meet legal, regulatory, or accounting obligations
4. Payment Information
All payments are processed by our payment gateway provider, EPS Easy Payment Solution. We do not collect, process, or store card details or other sensitive payment credentials on our platform.
5. Sharing of Information
We may share limited information with:
eSIM service providers and upstream carriers, when required to provision services
Payment processors, to complete transactions
Technical vendors or infrastructure providers supporting our platform
Authorities or legal bodies, when required by law or to protect legitimate rights and security
We do not sell personal information to third parties.
6. Service and Device Data
Because our service involves digital mobile connectivity, we may process limited service-related information connected to eSIM fulfillment and support, such as order identifiers, ICCID-related records, usage-related alerts, activation state, or network provisioning status when needed to provide support or operate the service.
We do not collect device information from customers as part of normal platform use. However, mobile network operators, carrier partners, or eSIM service providers in different countries may process certain technical or network-related information as part of their own service delivery.
7. Data Retention
We retain personal data only for as long as needed to provide services, maintain records, resolve disputes, prevent fraud, and satisfy legal or operational requirements.
8. Cookies and Technical Data
Our website may use cookies, session tools, and related technologies to maintain login sessions, improve performance, remember preferences, and help secure the platform.
9. Data Security
We apply reasonable technical and organizational safeguards to protect personal information against unauthorized access, loss, misuse, or disclosure. No internet-based system can be guaranteed to be fully secure, so users should also take reasonable precautions on their side.
10. International Service Context
Because travel eSIM services may involve international carrier infrastructure and service partners, some operational data may be processed across multiple jurisdictions as needed to provision, support, and maintain the service.
11. Your Rights
Depending on your location, you may have rights to request access to, correction of, or deletion of your personal information, subject to legal and operational limitations.
12. Third-Party Services
Our platform may rely on third-party tools, payment gateways, telecom providers, analytics services, or infrastructure providers. Their handling of data may also be governed by their own policies and legal obligations.
13. Children's Privacy
Our services are not intended for children under the age required by applicable law to independently use online commercial services.
14. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version published on this page will apply from its posted effective date.
15. Contact
If you have questions about this Privacy Policy or your personal information, please contact:
Email: [email protected]